Delivery and Returns
SHIPPING COSTS AND DELIVERY INFORMATION
The shipping options may vary based on the delivery address, the time of purchase and the availability of items.
At the time of processing your purchase, we will show you the available shipping methods, their cost and the delivery date of your order.
Delivery options:
- Canada Delivery:
- Standard delivery - 4.99 CAD / FREE (Orders over 100 CAD)
The estimated delivery period is 3-5 business days, depending on the delivery address.
- US Delivery:
- Standard delivery - 6.99 CAD / FREE (Orders over 100 CAD)
The estimated delivery period is 5-8 business days, depending on the delivery address.
- International Delivery:
- Standard delivery - 19.99 CAD
The estimated delivery period is 10-14 business days, depending on the delivery address.
Since all items are handmade, if the item is out of stock it will take 3-5 business days for production.
RETURN OF PRODUCTS
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note the customer will be responsible for the cost of shipping. Also the delivery cost will be deducted from the final refund.
To start a return, you can contact us at info@mejocale.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@mejocale.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.